Privacy Policy

At In Home Care Perth, we’re committed to protecting the privacy, confidentiality, and security of the personal information of our clients, their families, and visitors to our website. This privacy policy outlines how we gather, use, and disclose your personal information when you visit our website or arrange our home care services.

Introduction

In Home Care Perth provides professional home care support services, including dementia care, respite care, transition care, personal care, palliative care, and 24-hour urgent care. In delivering these support services, we may collect and handle all your personal and sensitive information. We are committed to handling this information safely and in compliance with applicable privacy laws.

Information We Collect

Personal Information:

  • Full name

  • Contact details

  • Date of birth

  • Emergency contact details

Health and Care Information:

  • Medical history and current health conditions

  • Care plans and support requirement

  • Medication details

  • Mobility and cognitive status (if relevant to care)

Website and Technical Information:

  • IP address

  • Browser type and version

  • Page visited on our website

  • Cookies and usage data

How We Use Your Information

  • To deliver and manage home care services

  • To develop personalised care plans

  • To communicate with friends and family

  • To coordinate care with healthcare professionals when necessary

  • To improve our services and website experience

  • To comply with legal and regulatory obligations

Sharing of Information

  • We may share your information only when:

  • With qualified caregivers and staff involved in your care

  • With trusted service providers

  • When required by law, regulation, or court order

Data Storage and Security

We take measurable steps to protect your personal information from:

  • Loss

  • Misuse

  • Unauthorized access

  • Disclosure or alteration

Your Rights

  • Access personal information we hold about you

  • Request corrections to inaccurate or outdated information

  • Request the deletion of your data

  • Withdraw consent for certain uses of your information

Cookies and Website Tracking

  • Improve website functionality and performance

  • Customize content and services

  • Understand user behaviour and preferences

Data Retention

  • For active service delivery

  • For improving future in-home care services

  • For legal, financial, and compliance requirements

Updates to this Policy

We may update this Privacy Policy anytime.

  • Updates will be posted on this page

  • Continued use of our services means you agree to our privacy policy

Contact Us

If you have any queries, contact our customer care team today!