Terms and Conditions
Welcome to In Home Care Perth. These standard terms and conditions apply to a person who hires our professional caregivers for in-home care services in Perth, WA. That’s why you should read these conditions carefully before using our services.
Home Care Support Services
In Home Care Perth delivers personalised in-home care support designed to assist elderly individuals with a comprehensive range of services, including:
Personal Care
Palliative Care
Transition Care
Dementia Care
Respite Care
24-Hour Urgent Care
Before booking our home care support services, please consult with our team first and share your personal needs to get tailored care plans.
Special Instructions
If the home care support includes extra or special conditions, those will apply first. In the event of any inconsistencies, the special terms will prevail over the general terms and conditions.
Quality Expectations
All services will be delivered with respect, dignity, and compassion.
Care will be provided in a safe, professional, and responsible manner.
Services will be tailored to each client’s individual needs.
Carer staff will support the clients’ independence and daily living.
All staff must follow proper hygiene, safety, and infection control procedures.
Home care services will be delivered consistently and in line with agreed schedules.
Clients will be treated with patience, courtesy, and cultural sensitivity.
All services will comply with applicable home care standards and regulations.
Continuous effort will be made to maintain and improve service quality.
Eligibility
By using our support services, you confirm that:
You confirm you are 18 years old or have guardian consent if required.
You agree to provide true and complete details when booking services.
You are legally allowed to enter into this agreement.
Bookings and Appointments
Bookings are only considered final once we have formally confirmed them.
In case of unexpected situations or limited staff availability, appointments may be adjusted or cancelled.
We ask clients to confirm us in advance if they need to cancel or modify a scheduled visit.
Payments
Fees for in-home care services will be communicated before service delivery.
Payment are to be settled based on the billing schedule agreed at the time of service agreement (weekly, per visit, or monthly billing).
If payments are not received on time, services may be temporarily paused until the outstanding balance is cleared.
Cancellations and Refunds
Late cancellations may incur charges.
Cancellations must be made within the required period of time.
Any eligible refunds will be assessed and issued according to the services delivered and the specific situation involved.
Client Responsibilities
Our clients should agree to:
Provide a clean and safe working environment to caregivers.
Treat staff with respect and dignity.
Disclose relevant or personal conditions.
We may stop or decline the services if we believe the safety of clients or caregivers is at risk.
Liability
We are not liable for:
Losses arising from incomplete or incorrect information.
Issues beyond our reasonable control.
Indirect or accidental damages.
Privacy
In Home Care Perth respects your privacy and handles personal information in accordance with applicable laws in Australia. Personal data is only used for communication purposes and service delivery.
Website Use
You agree not to:
Attempt unauthorized access to systems or data.
Use the website for illegal or harmful activities.
Do not interfere with or improperly use the website or its content.
Changes to Terms
We may update these terms and conditions from time to time. Continued use of our website means you agree to our terms.
Governing Law
These terms are governed by the laws of Western Australia. Any disputes will be handled under the jurisdiction of Western Australia.
Contact Us
If you have any queries, please contact us.